Privacy Policy

Overview

Harvest IQ Garden provides garden-planning, plant-information, seasonal-guidance, weather-aware, watering, plant-health, and harvest support tools. This policy applies to information collected through our website, Shopify storefront, Garden Plan experiences, support communications, subscriptions, and related services.

By using Harvest IQ, you acknowledge that your information will be handled as described in this Privacy Policy.

Information we collect

Information you provide directly

Depending on how you use Harvest IQ, you may provide information such as:

• Name, email address, and account details.
• Customer-support messages and information included in those messages.
• Garden details, including growing-space type, approximate size, sunlight, experience level, and gardening goals.
• Plant selections, saved plants, garden tasks, notes, and preferences.
• ZIP code, city, region, growing zone, or other approximate location information used to personalize seasonal and weather guidance.
• Subscription choices, purchase history, and billing-related records.

Information collected automatically

When you visit or use Harvest IQ, we and our service providers may automatically collect:

• Device type, browser type, operating system, and language settings.
• Internet Protocol address and approximate geographic region.
• Pages viewed, buttons selected, referral source, and interaction data.
• Dates, times, session duration, errors, and performance information.
• Cookie identifiers and similar online identifiers.

Information from service providers

We may receive information from Shopify, payment processors, analytics providers, email providers, hosting providers, weather-data providers, and other services used to operate Harvest IQ.

How we use information

We may use information to:

• Create, maintain, and personalize your Harvest IQ experience.
• Build and update Garden Plans and plant collections.
• Provide planting, watering, weather, plant-health, and harvest guidance.
• Process subscriptions, purchases, renewals, and cancellations.
• Provide customer service and respond to support requests.
• Send service messages, account notices, and requested communications.
• Measure usage, diagnose errors, improve performance, and develop new features.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Comply with legal obligations and enforce our agreements.

How we share information

We may disclose information to service providers that help us operate Harvest IQ. These providers may include:

• Shopify and ecommerce infrastructure providers.
• Payment processors and subscription-management providers.
• Cloud hosting, database, storage, and security providers.
• Analytics, performance, and error-monitoring providers.
• Email, customer-support, and communication providers.
• Weather, mapping, location, and garden-data providers used to deliver requested features.
• Professional advisers, regulators, courts, or law-enforcement agencies when required or permitted by law.

We may also share information as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of the business, subject to applicable law.

Cookies and analytics

Harvest IQ and its service providers may use cookies, pixels, local storage, software development kits, and similar technologies to:

• Keep the website and account features working.
• Remember preferences and selections.
• Understand site usage and improve performance.
• Measure marketing effectiveness.
• Detect fraud and protect the service.

You can manage cookies through your browser and through any cookie banner or privacy controls available on our website. Blocking certain cookies may affect how some Harvest IQ features function.

Payments and subscriptions

Payments are processed by Shopify, payment processors, app stores, or other billing providers. Harvest IQ generally does not directly store complete payment-card numbers. Payment providers may collect billing details, payment credentials, transaction information, and information needed to prevent fraud and process your purchase.

Subscription information may include your selected plan, billing frequency, renewal date, transaction status, and cancellation status.

Data retention

We retain information for as long as reasonably necessary to provide Harvest IQ, maintain business and tax records, resolve disputes, enforce agreements, protect the service, and comply with law.

Retention periods vary based on the type of information, why it was collected, legal requirements, and whether you maintain an active account or subscription.

Your choices and privacy rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Receive a portable copy of certain information.
• Opt out of certain data sharing, targeted advertising, or profiling.
• Withdraw consent where processing is based on consent.
• Appeal a decision concerning a privacy request where applicable.
• Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

To submit a request, email hello@harvestiqgarden.com. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification requirements.

Marketing communications

You may unsubscribe from promotional email by using the unsubscribe link in the message. You may still receive service, security, transaction, and account communications.

Account and garden information

Where account tools are available, you may update certain account, garden, plant, and preference information directly through Harvest IQ.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no website, transmission, database, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and for notifying us if you believe your account or information has been accessed without authorization.

Children’s privacy

Harvest IQ is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.

International processing

Harvest IQ and its service providers may process information in the United States and other countries. Those countries may have different data-protection laws than the country where you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to Harvest IQ, our information practices, service providers, or legal requirements. The revised policy will be posted with an updated effective date.

If a change is material, we may provide additional notice as required by applicable law.

Contact us

For privacy questions, requests, or complaints, contact:

Add your complete business mailing address here before publishing if it is required by the privacy laws, payment platforms, or markets applicable to your business.